Finnish Speaking Customer Support Specialist

Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We are looking for a dedicated Finish-Speaking Customer Support Specialist to join our team.

Support customer satisfaction and operational efficiency

Responsibilities: 

• Respond to customer inquiries clearly and comprehensively, answer incoming calls and emails from customers regarding their questions, comments, and complaints
• Problem solving, assisting customers in resolving issues by providing solutions in collaboration with internal stakeholders.
• Manage quotations together with the sales team in due time and in a good quality
• Participate in key customers meetings and fairs in Finland, creating relationship directly with the customers
• Account Management, maintaining customer accounts, including updates to billing information and handling account-related transactions.
• Collaboration, working closely with other departments (e.g., sales, shipment, production) to ensure a seamless customer experience and address customer needs effectively.

Your CV includes: 

• Fluent in English and Finish is a requirement, Swedish is preferred
• Experience from customer-facing roles
• Strong service-mind and relationship management skills
• Solution-oriented mindset and a structured approach to work
• Collaborative, working with other departments to resolve issues and improve customer experience

Service-minded professional with effective organizational skills

The ideal candidate is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable juggling many different tasks and navigating many internal and external stakeholders. You will be accountable for managing customer experience for our finish customers. You work closely across teams with sales, customer services, marketing, supply chain and production, meaning that you will be an important part of collaboration with the business.

You will report to the Customer Service Manager and work closely with the Supply Chain and Finance departments. This position is based in Falun or Stockholm.

At NKT we believe in empowering our team members to thrive both personally and professionally. Our commitment to work-life balance extends beyond mere words; it’s woven into the fabric of our company culture. Whether you’re working partly from home or collaborating in our vibrant office spaces, we prioritize flexibility, well-being, and harmony. Because when our team members flourish, so does our innovation and growth. 

Be part of our growth journey

NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

Find out more about Life at NKT, by listening to some of our NKT Connectors here: Meet our people | NKT

We will review applications continuously and we recommend you to apply as soon as possible. Be aware that personality and cognitive tests might be included in the recruitment process. 

If you have any questions regarding the position, you are very welcome to contact HRBP moa.backstedt@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail. 

About NKT
At NKT, we are all Connectors. We connect to develop leading technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5.000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023. We connect a greener world. www.nkt.com